HOW WE COLLECT, USE, AND PROTECT YOUR DATA
Last Updated: January 2025
At Moonnect, we take your privacy seriously. This policy explains what data we collect, why we collect it, and how we protect it.
1. Data We Collect
From Website Visitors
- IP address and browser information (via cookies)
- Pages visited and time spent on site
- Referral source (how you found us)
From Brand Clients
- Company name and contact information
- Billing and payment details
- Campaign briefs and brand assets
- Communication history
From Creators
- Name and contact information
- Social media handles and audience metrics
- Payment information (bank/PayPal details)
- Content samples and media kit
- Tax information (where required by law)
2. How We Use Your Data
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Provide services | Contact info, campaign details | Contract fulfillment |
| Process payments | Billing info, tax details | Contract fulfillment |
| Match creators with brands | Social metrics, content samples | Legitimate interest |
| Improve our website | Analytics data | Legitimate interest |
| Marketing communications | Email address | Consent |
3. Data Sharing
We share data only when necessary:
- With brand clients: Creator profiles and metrics (with creator consent)
- With creators: Campaign briefs and brand requirements
- With payment processors: Billing information for transactions
- With legal authorities: When required by law
4. Data Security
We protect your data through:
- SSL encryption on all data transfers
- Secure cloud storage with access controls
- Regular security audits
- Employee data handling training
- Two-factor authentication on sensitive systems
5. Data Retention
- Active clients: Data retained while relationship is active
- Completed campaigns: 3 years for tax and legal purposes
- Website analytics: 26 months
- Marketing contacts: Until unsubscribe
6. Your Rights
Under GDPR and KVKK (Turkish data protection law), you have the right to:
- Access: Request a copy of your data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data (“right to be forgotten”)
- Portability: Receive your data in a portable format
- Object: Object to certain processing activities
- Withdraw consent: Opt out of marketing at any time
To exercise any of these rights, email us at privacy@moonnect.com. We will respond within 30 days.
7. International Transfers
We operate from Turkey with global clients. Data may be transferred to:
- EU/EEA countries (GDPR compliant)
- USA (with appropriate safeguards)
- Australia (where we have operations)
8. Children’s Privacy
Our services are not directed at individuals under 18. We do not knowingly collect data from minors. If you believe we have collected such data, please contact us immediately.
9. Updates to This Policy
We may update this policy periodically. Significant changes will be communicated via email to active clients and creators.
Privacy Questions?
Contact our Data Protection Officer at privacy@moonnect.com